Responsible Gambling

At EQ9 Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

EQ9 Casino operates in full compliance with the laws and regulations governing online gambling in Australia. We are dedicated to promoting responsible gambling practices and providing our players with the tools and resources they need to gamble safely. Our platform adheres to the guidelines set out by the Interactive Gambling Act 2001 (Cth) and cooperates with Australian regulatory bodies to ensure player protection at all times.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, depression, or other emotional difficulties
• Feel unable to stop or reduce your gambling despite wanting to

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Self-Assessment

Not sure if your gambling is becoming a problem? You can take a free, confidential self-assessment test through the Gambling Help Online website. This tool can help you better understand your gambling behaviour and whether you may benefit from support.

Responsible Gambling Tools

EQ9 Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to access your account or place any bets.

Self-Exclusion

If you feel that you need a longer break or wish to stop gambling entirely, you can self-exclude from EQ9 Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During a self-exclusion period, your account will be suspended and you will not receive any promotional communications from us.

To activate self-exclusion, please contact our Responsible Gambling team directly:

• Email: [email protected]
• Live Chat: Available 24/7 via our website
• Phone: +61 1800 EQ9 AUS (available Monday to Friday, 9:00 AM – 6:00 PM AEST)

We will process your self-exclusion request within 24 hours of receipt.

National Self-Exclusion Register

In addition to our internal self-exclusion tools, Australian players can register with BetStop — Australia's National Self-Exclusion Register for online wagering services. BetStop allows you to self-exclude from all licensed Australian online gambling services simultaneously. Registration is free and can be done online at www.betstop.gov.au.

Account Closure

If you wish to permanently close your EQ9 Casino account, you may do so at any time by contacting our support team. Please note that permanent account closure is irreversible. Any remaining balance will be returned to you in accordance with our standard withdrawal procedures, provided all verification requirements have been met.

Protecting Minors

EQ9 Casino strictly prohibits gambling by persons under the age of 18. We conduct thorough age verification checks on all new accounts and reserve the right to request additional identity documents at any time. Any account found to be operated by a minor will be immediately closed and all funds will be forfeited in accordance with applicable law.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools are available to Australian families:

• Net Nanny
• CYBERsitter
• GamBlock

Support and Help Resources

If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available across Australia. We encourage you to reach out to any of the following organisations:

• Gambling Help Online: www.gamblinghelponline.org.au — Free 24/7 online chat and counselling service
• Gambling Help Hotline: 1800 858 858 — Free national helpline available 24 hours a day, 7 days a week
• Lifeline Australia: www.lifeline.org.au — Crisis support and suicide prevention, call 13 11 14
• Beyond Blue: www.beyondblue.org.au — Mental health support, call 1300 22 4636
• MensLine Australia: www.mensline.org.au — Support for men, call 1300 78 99 78
• Financial Counselling Australia: www.financialcounsellingaustralia.org.au — Free financial counselling, call 1800 007 007

Our Responsible Gambling Principles

EQ9 Casino is guided by the following core principles in delivering a responsible gambling environment:

• We do not market to vulnerable individuals or those who have self-excluded
• We do not offer credit to players for the purpose of gambling
• We train all customer support staff in responsible gambling awareness and intervention
• We monitor player behaviour for signs of problem gambling and intervene where appropriate
• We cooperate fully with Australian regulatory authorities and support national harm minimisation initiatives
• We review and update our responsible gambling policies regularly to reflect best practice

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is here to help. If you have any concerns about your gambling behaviour or would like to discuss any of the tools available to you, please do not hesitate to get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Phone: +61 1800 EQ9 AUS (Monday – Friday, 9:00 AM – 6:00 PM